Privacy Policy

1. Introduction

TokBot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, APIs, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, and other information necessary to set up and manage your account.
• Profile Information: Information you provide in your user profile, such as your photo, job title, company, and preferences.
• Payment Information: When you subscribe to our paid services, we collect payment details, billing addresses, and other information necessary to process your payment. Note that payment card information is processed by our third-party payment processors.
• Bot Configuration Data: Information you provide when creating, configuring, or managing your bots, including bot names, descriptions, scripts, training data, and customization settings.
• Communications: Information you provide when you contact us for support, respond to surveys, or communicate with us in any way.
• User Content: Any content you upload, share, or create through the Service, including text, images, audio, and video.

2.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Data: Information about how you use the Service, such as the features you access, the actions you take, the time, frequency, and duration of your activities.
• Device Information: Information about the device you use to access the Service, including device type, operating system, browser type, IP address, and device identifiers.
• Location Information: General location information inferred from your IP address.
• Log Data: Server logs, which may include information such as your IP address, browser type, operating system, referring/exit pages, and timestamps.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.
• Bot Interaction Data: Information about how users interact with your bots, including conversation logs, user inputs, bot responses, and interaction metrics.

2.3 Information We Receive from Third Parties

We may receive information about you from third parties, including:

• Integration Partners: If you connect the Service with third-party services, we may receive information from those services.
• Business Partners: We may receive information about you from our business partners, such as when they co-sponsor an event or promotion.
• Public Sources: We may collect information about you from publicly available sources.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving the Service

• To provide, maintain, and improve the Service
• To process transactions and manage your account
• To personalize your experience and deliver content relevant to your interests
• To develop new products, services, and features
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues

3.2 Communications

• To communicate with you about the Service, including updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To provide customer support and address any issues you may have
• To send you technical notices, updates, security alerts, and administrative messages

3.3 Marketing and Advertising

• To send you promotional communications about products, services, offers, and events offered by TokBot and others
• To deliver targeted advertising to you based on your activity on the Service
• To measure the effectiveness of advertising campaigns

3.4 Legal and Safety Purposes

• To comply with legal obligations
• To enforce our terms, conditions, and policies
• To protect the rights, property, and safety of TokBot, our users, and others
• To prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us your consent to do so, including when you authorize the integration of third-party services with your account.

4.2 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support services
• Marketing and advertising partners

4.3 For Legal Reasons

We may share your information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our terms of service and other agreements
• Protect the rights, property, and safety of TokBot, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4.4 In Connection with Business Transfers

We may share your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, in which case the successor entity would have rights to use your information as described in this Privacy Policy.

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our services and for business or marketing purposes.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Service to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Update

You can access and update certain information about your account directly through the Service. You may also contact us to request access to, correction of, or deletion of personal information that you have provided to us.

6.2 Data Portability

In some jurisdictions, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format and to have this information transmitted to another service provider where technically feasible.

6.3 Deletion

You may request deletion of your personal information. Please note that in some cases, we may retain certain information as required by law or for legitimate business purposes.

6.4 Objection and Restriction

You may object to our processing of your personal information or ask us to restrict processing of your personal information in certain circumstances.

6.5 Marketing Communications

You can opt out of receiving promotional communications from us by following the instructions in those communications or by updating your communication preferences in your account settings. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

6.6 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Service.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

8. International Data Transfers

TokBot is based in the United States and the information we collect is governed by U.S. law. If you are accessing the Service from outside the United States, please be aware that information collected through the Service may be transferred to, processed, stored, and used in the United States and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

9. Children's Privacy

The Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we learn that we have collected personal information from a child under these ages, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from or about a child under these ages, please contact us.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Third-Party Services

The Service may contain links to third-party websites, products, or services. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

When you integrate third-party services with your TokBot account, you may allow us to have access to information from the third-party service. For example, if you connect your CRM system to TokBot, we may access certain information from that service to enhance your bot's functionality. The information we receive will depend on the third-party service and your settings with that service.

12. Bot Data and End-User Privacy

When you create and deploy bots using our Service, those bots may collect information from end users who interact with them. You are responsible for ensuring that your bots collect, use, and process end-user data in compliance with applicable laws and regulations, including by providing appropriate privacy notices and obtaining necessary consents.

We process end-user data on your behalf and in accordance with your instructions. You remain the data controller for end-user data collected by your bots, and we act as a data processor in this context.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.

13.1 Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.

13.2 Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

13.3 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

14. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under applicable data protection laws, including:

• The right to access, correct, update, or request deletion of your personal information
• The right to object to processing of your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tokbot.net
Address: 123 AI Boulevard, San Francisco, CA 94105, United States
Phone: +1 (800) 555-1234

Last Updated: April 12, 2025